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Short for software switch, a softswitch is an API that is used to bridge a traditional PSTN and VoIP by linking PSTN to IP networks and managing traffic that contains a mixture of voice, fax, data and video. Softswitch are able to process the signaling for all types of packet protocols. Softswitch is a software-based switching platform, which is opposed to traditional hardware-based switching center technology. Softswitch also are based on open systems, another difference between them and traditional proprietary hardware switching systems.

Softswitch is also called media gateway controller, call agent and gatekeeper.

BENEFITS OF SOFTSWITCH

The softswitch is highly favorable to more traditional methods of routing for a number of reasons, including:

- Higher scalability

- Less hardware needed, saving money and space

- Expansions or upgrades only involve new software, not a whole new product

- More affordable

- Open Standards creation, resulting in a more customized and flexible system

- Remote installation is possible

- Can route any & all types of incoming calls – IP, cable, copper, etc.

- May provide extra software-based features such as:

Voicemail

Call recording

Billing

- Requires less time-invested

Nowadays, soft switches using general purpose servers and VoIP technology are becoming more popular. Do not waste time and resources with older, less efficient systems. Upgrade to a voip switch today and begin offering the above features – and more – to your customers!